Terms & Conditions

Identity Proof Policy:

According to Government regulations, we request all guests (on single/double/triple occupancy) to carry a photo identity to present at check-in. Foreign nationals are required to present their valid passport and visa. Indian nationals can present any government-issued photo identity address proof card e.g. driving license, passport, Aadhar card, or voter’s ID card. Please send us a scanned copy of ID proof/passport and visa details prior to arrival to ensure express check-in. Note: PAN cards will not be accepted.

Cancellation & Refund Policy :

The guest can cancel free of charge up to 15 days prior to arrival. If canceled within 15 days of arrival, 100 % of the Entire Stay shall be charged.

Privacy Policy

This Privacy Policy outlines how On The Rocks, a homestay located at Vagamon, collects, uses, protects, and transfers any information that our guests and website visitors provide when interacting with us.

Collection of Personal Data

On The Rocks collects and processes the following type of personal data:

  1. Guest information: When you book a stay with us, we collect information such as your name, address, email, and phone number. We also collect payment information such as credit card details and billing addresses.
  2. Website visitor data: When you visit our website, we collect information such as your IP address, browser type, and device identifiers. We also use cookies to enhance your browsing experience and to track your interactions with our website.
  3. Customer service inquiries: When you contact us with questions or inquiries, we collect your name, email address, and any other information necessary to respond to your inquiries.

Use of Personal Data

We collect and use personal data to:

  1. Process bookings: We use guest information to process bookings, confirm reservations, and to communicate with guests regarding their stay.
  2. Improve our services: Website visitor data helps us to improve our website usability and user experience.
  3. Respond to inquiries: We use customer service data to respond to inquiries and provide customer support.
  4. Marketing: With the guest’s consent, we may use guest contact information to send promotional offers, newsletters, and other relevant marketing communications.

Protection of Personal Data

We take all reasonable steps to protect your personal data from unauthorized access, disclosure, or loss. We implement technical and organizational measures to safeguard your data and ensure its confidentiality.

Data Transfer

On The Rocks does not sell or rent personal data to third parties. We may transfer personal data to our service providers, such as payment processors, email marketing tools, and website analytics. In such cases, we ensure that our service providers comply with this Privacy Policy and applicable data protection laws.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices. We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use, and protect your personal data.

Questions or Concerns

If you have any questions or concerns about this Privacy Policy, please contact us at 91 9562440000.

Payment Terms

Guest Should pay 100% amount along with booking.

Follow our updates

Ottamarampara, Upputhara Rd.
Vagamon Village, Idukki

Copyright © 2021. All Rights Reserved.